At Scents Devine, we want you to be completely satisfied with your purchase. If you receive a faulty product, you may return it within 14 days of delivery for a replacement or refund. Please note the following terms:
1. **Faulty Products**: If you believe the product is faulty, please contact our customer service team within 14 days of receiving your order. You will need to provide proof of purchase and details of the fault.
2. **Return Process**: Once your return request is approved, you will be responsible for the cost of returning the product to us. Please ensure that the product is securely packaged to avoid damage in transit.
3. **Refunds and Replacements**: Upon receiving and inspecting the returned product, we will either issue a refund or send a replacement, depending on your preference and product availability.
4. **Contact Information**: For all return inquiries, please contact us at [email protected]
This policy applies only to faulty products. We are unable to accept returns for any other reasons.
Thank you for shopping with Scents Devine!